Powerful Capabilities

In today’s market every organization needs an extra "edge" to better satisfy its customers and stakeholders. Efficient and effective project and work management will achieve that edge and help organizations maintain their competitive status. It is proven that the ability to deliver quality results, on-time and within budget, can be greatly enhanced by the tools and methodologies that are used within the workplace.

Service WorkEngine is capability rich with all the components needed to expand Microsoft SharePoint to track and manage all IT services and work efforts across the organization. These dynamic work management capabilities are designed to work together or independently to address specific Enterprise Service and Work Management needs.

For screenshots of Service WorkEngine and all of its capabilities, please click here. 

	Incident Management Proactively manage the resolution of incidents from initial creation through prioritization, categorization, assignment, escalation and resolution		​Solution Management Create efficiencies with a robust knowledge base solution to document the best practices and solutions to any common problem
	SLA Management Meet service expectations by building, managing and monitoring service agreements throughout their lifecycle		Problem Management Minimize negative impact from problems and address the problem by focusing on the root cause of a problem affecting multiple users or systems
	Task and Work Management View and update all work and responsibilities across the organization from a single view		ITIL Ready Streamline your IT service with ITIL best practices WorkEngine features for problem management, change management and resolution management
​	Portfolio Management Manage all your communications from a single point across one or many service centers.  Manage requests, assets and technicians separately for multiple sites in your organization ​	​	Time Management Understand the full effort associated with the execution of any work item by quickly logging time within the same status interface that service teams use for managing day to day activities​
	Workflow and Governance Automate business processes, integrate with email, and increase communication and collaboration resulting in improved productivity and increased accountability		Reporting and Business Intelligence Understand service performance through real time dashboards and pre-defined reports based on Request-status, SLA-violation and more
	Resource Management Plan and coordinate resource workload to ensure proper placement, expertise and efficiency		Document Management Easily track and store all documentation in a centralized location to ensure version control, continuity and team collaboration
​	Change Management Improve the day-to-day operations of your IT organization and minimize the impact of change related incidents by controlling and managing approved changes with accepted risk​	​	Issue Management Manage a set of issues or problems and assign, prioritize, and track the progress of issues from start to finish ​
​	Risk Management Quickly identify, assess, and prioritize risks. Increase project success through early detection and mitigation of all risks to prevent potential issues from occurring​	​	Cost Management Estimate, analyze and track all costs to ensure value and performance​